Frequently Asked Questions

Everything you need to know about your NaotStore shopping experience.

How do I determine my correct size?

We provide a comprehensive size guide on each product page. Since many of our fashion items are European-sized, we recommend measuring your foot or checking our conversion chart for the most accurate fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay.

How should I care for my leather products?

To maintain the quality of your items, we recommend using a specialized leather conditioner and avoiding prolonged exposure to direct sunlight or moisture.